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Shipping
Information
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PLEASE NOTE - There are
special instructions
for ordering items being shipped outside the USA, Puerto
Rico and all other international destinations.
All priced items include shipping costs for ONLY within
the USA. Please read these
instructions before paying for any item. |
We ship worldwide with
United States Postal Service (USPS), Priority Mail for US
addresses and Airmail Parcel Post for all international
addresses. At times we will use UPS and FedEx. All
shipments are insured. If an item arrives
damage, DO NOT return item to us, you must submit a claim
with the shipper. You will need to bring the
item to the shipper in the box it was shipped in so that the
shipping label can be scanned and a refund can be issued to
you. You must also report the damaged item to us at:
Customer Service.
Report damage to the shipper promptly or they may not cover
the item. We are not responsible for the actions of
the shipper and this is why shipments are insured. In
the case of a damaged item you will need to re-order and pay
for item and shipping.
Returns
No Cash
Refunds Store Credit ONLY.
We have a 15 day return policy.
We only accept returns as long
as the following conditions are met:
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* Item is return within 15 days of sale |
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* The item is not damaged |
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* Item is
return with insured shipping |
You must obtain a Return
Merchandise Authorization Number (RMA). To do so,
please email:
Customer Service
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You will then be provided with
an RMA number which must be marked clearly on the outside of
the shipping carton. Items returned without an
RMA number will not be accepted. Return shipment must
be insured for the cost of the item. If item is
damaged in return shipping and shipping insurance was
not purchased, no credit will be issued.
Address Corrections:
When placing your order, please verify that your shipping
address
is complete and correct. An incorrect shipping
address will delay your package and will cause the shipping
carrier to re-ship with an additional shipping charged to
you. You will
need to make payment for these charges before your item is
re-shipped.
International Orders:
We will be happy to ship an
order to any international destination, however, the
customer will be responsible for the cost of shipping.
You are also responsible for all duties and taxes charged at
the time of importation. Duties and taxes not
paid when you receive your order, will be billed back to
you. By Federal Law, we are required to follow
all export laws with respect to declaration and customs
documentation.
Items shipped in Massachusetts:
A 5% sales tax will be added.
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